Frequently Asked Questions

Quick answers about our products, OEM/ODM services, and working with new VISION

What is your minimum order quantity (MOQ)?
Our standard MOQ is 1,000 pcs per SKU for most products (massage guns, turbo fans, beauty devices). Hand warmers: 500 pcs. Protein shakers: 3,000 pcs (custom mold required). 3D printers: 200 units. This is competitive compared to typical factories, making us accessible for market testing and first-time importers.
What certifications do your products have?
All our motor-driven products carry CE and RoHS certifications as standard. Battery-powered products are UN 38.3 certified for transport safety. Protein shakers are FDA/LFGB certified for food contact safety. Our factory is ISO 9001 certified. We provide certification documents upon request — no waiting, no excuses.
How long does production take?
Standard lead time is 25–35 days from order confirmation. OEM/ODM orders with custom branding may take an additional 7–10 days for design approval and sample confirmation. Rush orders can be accommodated depending on production schedule — ask our team.
Can you do custom branding (OEM/ODM)?
Yes, OEM/ODM is our core business. We offer four levels of customization:

① OEM (Logo & Color) — Keep our existing molds. Change logo, color, and packaging. MOQ from 200 pcs.

② Light ODM (Minor Modifications) — Modify existing molds for slight design changes. MOQ from 300 pcs.

③ Full-custom ODM (New Product) — From concept to mass production: industrial design, new molds, testing. MOQ from 1,000 pcs.

④ Contract Manufacturing — You bring your molds, we handle injection molding + assembly + packaging. MOQ negotiable.

Not sure which fits your project? Contact us — we'll recommend the right approach within 24 hours.
How can I get product samples?
We offer samples for serious buyers. Preparation time depends on your customization level:

OEM (logo/color only): ~2 weeks
Light ODM (minor mold modifications): 2–4 weeks
Full-custom ODM (new molds): 30–60 days
Contract manufacturing (your molds): ~2 weeks

All timelines from design confirmation. Complex projects may extend — exact timeline confirmed after design review. Samples ship via DHL, FedEx, or your preferred carrier. Sample cost can be deducted from your first bulk order.

Contact us to start the sample process.
What payment terms do you accept?
We accept T/T (bank transfer) as our primary method. Standard terms are 30% deposit to start production, 70% balance before shipment. For long-term partners, we offer flexible terms including L/C (Letter of Credit). We can also discuss trade assurance through Alibaba for first-time buyers.
Do you ship worldwide? What shipping methods are available?
Yes, we ship to over 15 countries across Europe, North America, and Asia. We offer:

Sea freight — most economical for bulk orders (FCL/LCL)
Air freight — faster, suitable for urgent orders
Express — DHL, FedEx, UPS for samples and small orders
We handle Ex-Works, FOB terms. Multi-SKU consolidation available to reduce your logistics costs.
What products do you manufacture?
We specialize in motor-driven consumer products across 5 product lines:

Percussive Massage Guns — 5 models, brushless motors
Turbo Jet Fan — 100,000 RPM cordless, 3-17 m/s wind speed
Beauty & Personal Care — Gua Sha devices, hand warmers
FDM 3D Printers — 4 models including multi-color flagship
Electric Protein Shaker — USB rechargeable, BPA-free

All products are available for OEM/ODM customization. We also develop new products based on client requirements.
Can I visit your factory?
Absolutely. We welcome factory visits from serious buyers. Our factory is located in the Jinhua Economic & Technological Development Zone, Zhejiang, China. A visit lets you see our production lines, quality control processes, and meet our engineering team in person. Please contact us to schedule a visit — we'll arrange transportation and accommodation guidance.
How do you ensure product quality?
Quality is built into every step of our process:

IQC — Incoming Quality Control: every component is inspected before production
IPQC — In-Process Quality Control: checks at key production stages
100% Function Testing — every single unit is powered on and tested before packaging
AQL 2.5 Sampling — batch-level statistical inspection before shipment
ISO 9001 — certified quality management system

We stand behind our products with a 1-year standard warranty and after-sales spare parts support.
What is the warranty on your products?
All products come with a 1-year standard warranty against manufacturing defects. Extended warranty options are available for bulk orders. We also provide after-sales support including troubleshooting, spare parts, and replacement guidance. We stand behind our manufacturing quality.
How do I start working with new VISION?
Starting is simple:

1. Send an inquiry via our contact form — tell us which products you're interested in
2. Receive a quote within 24 hours with pricing, MOQ, and lead time
3. Confirm samples — we send OEM samples for your approval
4. Place your order with 30% deposit
5. Production begins — 25–35 days
6. Quality inspection & shipping — we handle everything

Ready to begin? Contact us now.

Can't find what you're looking for? Contact us — we respond within 24 hours.